# Scitor Documentation > Turn GitHub into your full-featured customer support platform. Convert emails and web forms into GitHub Issues or Discussions with AI-powered analysis. ## Overview - [Configuration](https://support.scitor.io/configuration.md): Configure Scitor with the scitor.yaml file and learn about all available options. - [Features](https://support.scitor.io/features.md): Explore all Scitor features including commands, AI analysis, knowledge base, and more. - [Getting Started](https://support.scitor.io/getting-started.md): Install Scitor and set up your first support repository in under 5 minutes. - [Guides](https://support.scitor.io/guides.md): Step-by-step guides for common Scitor workflows and integrations. - [Scitor Documentation](https://support.scitor.io/index.md): Turn GitHub into your full-featured customer support platform. Convert emails and web forms into GitHub Issues or Discussions with AI-powered analysis. ## Configuration - [Configuration Examples](https://support.scitor.io/configuration/examples.md): Common configuration patterns and recipes for different use cases. - [scitor.yaml Reference](https://support.scitor.io/configuration/scitor-yaml.md): Complete reference for all scitor.yaml configuration options. ## Features - [AI Analysis](https://support.scitor.io/features/ai-analysis.md): How Scitor uses AI to analyze, categorize, and summarize inbound emails and form submissions. - [Blocked Senders](https://support.scitor.io/features/blocked-senders.md): Block specific email addresses from creating issues in your repository. - [AI Chatbot](https://support.scitor.io/features/chatbot.md): Add an AI chat widget to any website that answers visitor questions from your knowledge base and escalates to a ticket when needed. - [Slash Commands](https://support.scitor.io/features/commands.md): Complete reference for all Scitor slash commands available in issue and discussion comments. - [Contact Database](https://support.scitor.io/features/contact-database.md): Automatically build a contact database from inbound emails with tags, notes, and company tracking. - [Customer Satisfaction (CSAT)](https://support.scitor.io/features/csat.md): Automatically survey customers after ticket resolution and track satisfaction scores. - [Customer History](https://support.scitor.io/features/customer-history.md): See a customer's full ticket history when a new issue arrives for instant context. - [Web Dashboard](https://support.scitor.io/features/dashboard.md): app.scitor.io — a focused support inbox that layers on top of GitHub Issues. WYSIWYG editor, AI drafting, SLA, CSAT, CRM, and insights in one screen. - [Deduplication](https://support.scitor.io/features/deduplication.md): Group customer follow-ups onto the existing ticket instead of creating duplicates. - [Scheduled Follow-ups](https://support.scitor.io/features/follow-ups.md): Schedule follow-up messages and automated reminders for customer support tickets. - [Web Forms](https://support.scitor.io/features/forms.md): Create embeddable web forms and docs contact forms that convert submissions into GitHub Issues or Discussions. - [Article Feedback Widget](https://support.scitor.io/features/kb-feedback.md): Collect "Was this article helpful?" votes from your knowledge base readers to spot articles that need improvement. - [Knowledge Base](https://support.scitor.io/features/knowledge-base.md): Build a help center or documentation website from markdown files in your GitHub repository. - [Labels](https://support.scitor.io/features/labels.md): How Scitor automatically creates and manages GitHub labels for organization and filtering. - [Language Detection](https://support.scitor.io/features/language-detection.md): Automatically detect the language of inbound messages and label tickets with lang:. - [Public Ticket Portal](https://support.scitor.io/features/portal.md): Give customers a secure web page to view and reply to their support conversation. - [Ticket Priority](https://support.scitor.io/features/priority.md): AI-powered priority assignment and the /priority command for managing ticket urgency. - [Rate Limiting](https://support.scitor.io/features/rate-limiting.md): Cap how many emails a single sender can submit per minute and per hour. - [Reopen on Reply](https://support.scitor.io/features/reopen-on-reply.md): Customer replies to a closed ticket automatically reopen the issue or discussion. - [Reports & Analytics](https://support.scitor.io/features/reports.md): Generate monthly activity reports and track support metrics. - [Routing & Auto-Assignment](https://support.scitor.io/features/routing.md): Automatically route support tickets to the right team members based on category, priority, or labels. - [Saved Replies](https://support.scitor.io/features/saved-replies.md): Use pre-written response templates to answer common questions instantly. - [SLA Tracking](https://support.scitor.io/features/sla-tracking.md): Automatically track response and resolution times with configurable SLA targets, business hours, and escalation. - [Spam Detection](https://support.scitor.io/features/spam-detection.md): How Scitor identifies and labels potential spam emails. - [Suggestion Board](https://support.scitor.io/features/suggestions.md): Collect feature ideas and votes from your users, managed through a GitHub Project board. - [Unsubscribe Handling](https://support.scitor.io/features/unsubscribe.md): How Scitor handles email unsubscribe requests from customers. ## Getting Started - [Email Setup](https://support.scitor.io/getting-started/email-setup.md): Configure email forwarding and custom sender addresses for your Scitor installation. ## Guides - [GitHub Agentic Workflows](https://support.scitor.io/guides/agentic-workflows.md): Supercharge your support with AI-powered automation using GitHub Agentic Workflows and Scitor's structured labels. - [Coding Agents](https://support.scitor.io/guides/agents.md): Run your support desk from Claude Code, Codex, Cursor, or any coding agent — using the GitHub CLI you already have. - [Billing & Plans](https://support.scitor.io/guides/billing.md): How to buy Scitor, compare plan pricing, and manage your subscription with slash commands - [Custom Email Domain](https://support.scitor.io/guides/custom-email-domain.md): Send replies from your own company email address instead of the default Scitor address. - [GitHub Actions Integration](https://support.scitor.io/guides/github-actions.md): Automate support workflows using GitHub Actions with Scitor's automatic labels. - [Integrations](https://support.scitor.io/guides/integrations.md): Connect Scitor to Slack, Microsoft Teams, Linear, PagerDuty, Zapier, Make, or any service with an HTTP API — and create tickets from your own systems with the GitHub API. - [Limits & Quotas](https://support.scitor.io/guides/limits.md): Plan limits, rate limits, and system quotas for Scitor - [Migrating from Zendesk](https://support.scitor.io/guides/migrate-from-zendesk.md): Move your support workflow from Zendesk (or similar helpdesks) to Scitor — what maps to what, and how to cut over without disrupting customers. - [Security & Privacy](https://support.scitor.io/guides/security-privacy.md): How Scitor protects your customer data, handles PII, and keeps your support information secure. - [Team Management](https://support.scitor.io/guides/team-management.md): Add and manage support agents, set permission levels, and control who can use slash commands in your Scitor repository. - [Troubleshooting Guide](https://support.scitor.io/guides/troubleshooting.md): Diagnostic steps for the most common issues with Scitor — emails, slash commands, AI, chatbot, and more. - [Writing Documentation](https://support.scitor.io/guides/writing-docs.md): Best practices for creating effective support documentation with Scitor's knowledge base.