Features

Scitor provides a comprehensive set of features for managing customer support directly from GitHub.

Core features

Slash Commands

Control Scitor using slash commands in issue and discussion comments. Send replies, block senders, generate reports, and manage your documentation site.

AI Analysis

Automatic sentiment detection, categorization, and summarization of inbound emails and form submissions. Powered by Cloudflare Workers AI.

Build a help center or documentation website from markdown files in your repository. Supports a card-grid homepage, featured articles, related articles cross-linking, themes, search, custom domains, and an integrated contact form.

Labels & Organization

Automatic label management for sentiment, category, and spam score. Keep your support issues organized without manual effort.

Web Forms

Create embeddable web forms for your website, or add a built-in contact form to your docs site. Submissions are converted to GitHub Issues or Discussions just like emails.

Spam Detection

Every inbound email receives a spam score label, helping you identify and manage potential spam.

Blocked Senders

Block specific email addresses from creating new issues. Blocked senders’ emails are silently dropped.

Reports & Analytics

Generate monthly activity reports showing inbound emails, outbound emails, and form submissions over time.

SLA Tracking

Automatically track response and resolution times with configurable SLA targets, business hours, and escalation. Pro feature.

Ticket Priority

AI auto-assigns priority levels (urgent, high, medium, low) based on content analysis. Use the /priority command to view or change priority, with automatic SLA recalculation.

Scheduled Follow-ups

Schedule follow-up messages on tickets with /followup and /schedule commands. Enable auto follow-ups to automatically nudge customers who haven’t responded, with configurable templates and auto-close.

Unsubscribe Handling

Automatic handling of email unsubscribe requests. When a customer clicks “Unsubscribe”, Scitor posts a notification on the ticket, applies a label, and cancels pending follow-ups.

Customer Satisfaction (CSAT)

Automatically send satisfaction surveys after ticket resolution. Track CSAT scores, response rates, and rating distributions. Included in monthly reports. Pro feature.