Slash Commands
Scitor uses slash commands in GitHub Issue and Discussion comments to perform actions. Simply type the command at the beginning of a line in your comment.
Email commands
/send
Reply to the original sender of an email. The text below the command becomes the email body.
/send
Hi there! Thanks for reaching out.
We've investigated your issue and found that...
Best regards,
Support Team
Scitor will:
- Send the reply to the original email sender
- Add a 🚀 reaction to your comment on success
- Post a confirmation comment (unless disabled)
/sendall
Reply to the sender and all CC/TO recipients from the original email.
/sendall
Hi everyone,
Here's an update on the issue you reported...
Info
Both /send and /sendall count toward your monthly outbound email limit (100 on Free, 500 on Pro).
Formatting tips
- Write your reply in Markdown — it’s converted to rich HTML email
- Images are supported — they’re embedded inline in the email
- Private repository images are automatically fetched and included
Sender management
/block-sender
Block the sender of the current email from creating future issues. Their email address is hashed and stored securely.
/block-sender
Warning
Blocked senders’ emails are silently dropped. They will not receive any notification that they’ve been blocked.
/unblock-sender
Remove a sender from the block list.
/unblock-sender
Configuration commands
/set-from-address
Set a custom sender email address and display name for outbound emails.
/set-from-address support@yourcompany.com "Acme Support"
Without domain verification, only @scitor.io and @mail.scitor.io addresses are allowed.
/skip-success-comment
Toggle the confirmation comment that appears after a successful /send.
/skip-success-comment true
Set to false to re-enable confirmation comments.
Documentation commands
/docs build
Manually trigger a rebuild of your documentation site from the current default branch.
/docs build
Tip
You usually don’t need this — docs rebuild automatically when you push changes to the docs folder. Use this command to force a rebuild after changing your scitor.yaml configuration.
/docs status
Show the current build status, site URL, and custom domain information.
/docs status
/docs domain add
Register a custom domain for your documentation site.
/docs domain add support.yourcompany.com
After running this command, add a CNAME DNS record pointing your domain to docs.scitor.io, then verify with /docs domain verify.
/docs domain verify
Verify that your custom domain’s DNS is correctly configured.
/docs domain verify
/docs domain remove
Remove your custom domain and revert to the default URL.
/docs domain remove
Domain commands
Authenticate and manage a custom sender domain for outbound emails. See Custom Email Domain for the full setup guide.
/authenticate-domain
Start the domain verification process by generating the required DNS records (SPF, DKIM, DMARC).
/authenticate-domain yourcompany.com
Scitor will respond with the DNS records you need to add.
/verify-domain
Check that your DNS records are correctly configured after adding them.
/verify-domain
/delete-domain
Remove your custom domain and revert to the default Scitor sender address.
/delete-domain
CSAT commands
Info
CSAT commands require the Pro plan and CSAT enabled in your scitor.yaml. See Customer Satisfaction for setup.
/csat
View your CSAT metrics: total surveys sent, response rate, average rating, and rating distribution.
/csat
/csat skip
Skip the satisfaction survey for the current ticket. Use this for internal issues, test tickets, or situations where a survey would be inappropriate.
/csat skip
Forms
/create-form
Create an embeddable web form for collecting support requests.
/create-form Contact Form
Returns an embed code (iframe) that you can add to your website.
Reports
/generate-report
Generate a monthly activity report with a visual chart.
/generate-report
/generate-report january
/generate-report 3
Supports month names (e.g., “february”) or numbers (1-12). Defaults to the current month.
The report shows daily counts for:
- 📥 Inbound emails
- 📤 Outbound emails
- 📋 Form submissions
SLA commands
Info
SLA commands require the Pro plan and an sla section in your scitor.yaml. See SLA Tracking for full details.
/sla
Show the current SLA status for a ticket, including priority, deadlines, and time remaining.
/sla
/sla reset
Reset the SLA timer with fresh deadlines based on the current priority.
/sla reset
/sla pause
Manually pause the SLA timer. Useful when waiting for external input.
/sla pause
/sla resume
Resume a paused SLA timer.
/sla resume
Priority Commands
Manage ticket priority. Priority integrates with SLA tracking — changing priority recalculates SLA deadlines based on the new level’s targets.
/priority
Show the current priority of the ticket.
/priority
/priority <level>
Set the ticket priority. Valid levels: urgent, high, medium, low. Swaps the priority label and recalculates SLA deadlines if SLA tracking is active.
/priority high
Follow-up commands
Schedule follow-up messages and automated reminders for tickets.
/followup <duration> <message>
Schedule a follow-up comment to be posted after the specified duration.
/followup 3d Are you still experiencing this issue?
/followup 2h Just deployed a fix — checking back soon.
Duration formats: 30m (minutes), 2h (hours), 3d (days), 1w (weeks).
/followup list
Show all pending follow-ups for the current issue.
/followup list
/followup cancel
Cancel all pending follow-ups for the current issue.
/followup cancel
/schedule <datetime> <message>
Schedule a message to be posted at a specific date and time.
/schedule 2025-03-15 10:00 The fix has been deployed to production.
Format: YYYY-MM-DD HH:MM. Uses your configured timezone (from SLA business hours) or UTC.
Saved reply commands
Use pre-written response templates to answer common questions instantly. See Saved Replies for full details.
/reply <name>
Expand a saved reply template and send it as an email to the customer.
/reply billing-faq
/reply <name> draft
Preview a saved reply without sending. The expanded content is posted as a comment.
/reply billing-faq draft
/reply list
List all available saved replies with their descriptions.
/reply list
/reply search <keyword>
Search replies by name, description, or tag.
/reply search billing
CRM commands
Enterprise plan required. These commands are available on the Enterprise plan.
/customer
Show the profile of the customer who sent the current ticket. Displays tags, notes, company, and ticket history.
/customer
/customer note <text>
Add a note to the customer’s profile.
/customer note Prefers email communication. Key stakeholder.
/customer tag <tag>
Add a tag to the customer’s profile.
/customer tag vip
/customer untag <tag>
Remove a tag from the customer’s profile.
/customer untag vip
/customer company <name>
Set the company for the customer.
/customer company Acme Inc
Knowledge Base Search
Info
Search commands require the Pro plan and a configured documentation site.
/search <query>
Search your knowledge base for relevant articles. Returns matching articles with snippets and relevance scores.
/search email forwarding setup
/search ai <query>
Search with an AI-generated answer. Uses your knowledge base articles to generate a contextual response, plus lists the source articles used.
/search ai how do I configure email forwarding for my support inbox
The AI answer synthesizes information from your documentation and provides step-by-step guidance when available.
Plan management
/upgrade
View available plans and upgrade your subscription. Shows different options depending on your current plan:
- Free users — See both Pro ($9/month) and Enterprise ($19/month) checkout links
- Pro users — See Enterprise upgrade option via the Stripe billing portal
- Enterprise users — Already on the highest plan
/billing
View your current plan, outbound email limit, and billing provider. Includes a link to the Stripe billing portal or GitHub Marketplace where you can:
- Upgrade or downgrade your plan
- Update your payment method
- View invoices and payment history
/cancel
View cancellation and downgrade options. Links to the Stripe billing portal or GitHub Marketplace where you can:
- Downgrade to a lower plan (e.g. Enterprise → Pro)
- Cancel entirely — moves you to the Free plan
After cancellation, your documentation site and custom domain will be removed. CRM data is retained but inaccessible until you re-upgrade to Enterprise.