Guides

Practical guides for getting the most out of Scitor.

Available guides

Connect Scitor to Slack, Microsoft Teams, Linear, PagerDuty, Zapier, and any service with an HTTP API — using GitHub Actions.

Automate support workflows using GitHub Actions with Scitor’s labels — auto-assign, auto-close spam, Slack alerts, and more.

Supercharge your support with AI-powered automation that reads, reasons, and acts on tickets using coding agents.

Send replies from your own company email address instead of the default Scitor address.

Best practices for creating effective support documentation with Scitor’s knowledge base.

Manage your Scitor subscription, compare plans, and upgrade or downgrade entirely from GitHub.

Plan limits, rate limits, and system quotas — what you can do on each plan.

How Scitor protects your customer data, handles PII, and keeps your support information secure.

Add and manage support agents, set permission levels, and control who can use slash commands.

Move from Zendesk (or similar helpdesks) to Scitor — what maps to what, and how to cut over without disrupting customers.

Diagnostic steps for the most common issues — emails, slash commands, AI triage, chatbot, and more.

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