Email Setup

Connect your support email to GitHub in minutes. Set up forwarding so incoming emails become Issues automatically, and configure a custom sender address so replies come from your company.

How email flows

Inbound:  customer → your support address → forwarding → Scitor → GitHub Issue
Outbound: /send comment → Scitor → email provider → customer

Each repository gets a unique email address like abc123@scitor.io. Emails sent to this address are processed and converted into GitHub Issues or Discussions.

Setting up email forwarding

Google Workspace (Gmail)

1. Open Gmail settings → Forwarding
2. Click Add a forwarding address
3. Enter your Scitor email address (e.g. abc123@scitor.io)
4. Click Proceed → Google sends a confirmation email to Scitor
5. Scitor auto-confirms the verification — within a few seconds the address shows as verified
6. Select Forward a copy of incoming mail to and choose your Scitor address
7. Choose what to do with the Gmail copy (recommended: keep Gmail’s copy in the Inbox so you have a backup)
8. Click Save Changes

Microsoft 365 / Outlook

Option A — Mailbox forwarding (simplest):

1. Open the Microsoft 365 admin center
2. Go to Users → Active users → select the support mailbox
3. Click Mail → Email forwarding
4. Enable Forward all email sent to this mailbox
5. Enter your Scitor email address
6. Check Keep a copy of forwarded email (recommended)
7. Click Save

Option B — Mail flow rule (more control):

1. Open the Exchange admin center
2. Go to Mail flow → Rules → Add a rule → Create a new rule
3. Name the rule (e.g. “Forward to Scitor”)
4. Under Apply this rule if, select The recipient is → choose your support mailbox
5. Under Do the following, select Redirect the message to → enter your Scitor email address
6. Click Save

Fastmail

1. Open Fastmail Settings → Rules
2. Click New rule
3. Set the condition: To/CC → contains → your support address (e.g. support@yourcompany.com)
4. Under Then, select Forward to and enter your Scitor email address
5. Optionally check Continue processing other rules if you want Fastmail to also file the email
6. Click Save

Zoho Mail

1. Open Zoho Mail settings → Forwarding and POP/IMAP
2. Click Add email address under the Forwarding section
3. Enter your Scitor email address and click Verify
4. Scitor auto-confirms the verification
5. Once verified, select the address and choose whether to forward all email or only specific email
6. Click Save

For filtering specific addresses, go to Settings → Filters and create a rule that matches your support address, then set the action to Forward to your Scitor email.

Other providers

Most email providers support forwarding. Look for any of these in your provider’s admin panel or settings:

• “Forwarding rules” or “Email forwarding”
• “Mail routing” or “Mail flow rules”
• “Filters” with a “Forward to” action

The key requirement: forward incoming email to your Scitor email address (shown at the top of your repository’s Scitor settings). Scitor handles everything from there.

Custom sender address

By default, outbound emails are sent from no-reply@mail.scitor.io. You can customize this with the /set-from-address command:

/set-from-address support@yourcompany.com "Your Company Support"

Reply threading

Scitor automatically threads email conversations so everything stays connected:

• New email → Creates a new Issue or Discussion
• Customer replies → Added as a comment to the existing Issue or Discussion
• You reply with /send → Sent as email, customer can reply back

When the customer hits “Reply” in their email client, their response is automatically linked to the right issue — keeping the full conversation in one place.

Attachments

Scitor handles email attachments automatically:

• Attachments are uploaded and linked in the issue body
• Inline images (embedded in HTML) are preserved
• File size limits follow your email provider’s limits (typically 25MB per email)