Email Setup
Connect your support email to GitHub in minutes. Set up forwarding so incoming emails become Issues automatically, and configure a custom sender address so replies come from your company.
How email flows
Inbound: customer → your support address → forwarding → Scitor → GitHub Issue
Outbound: /send comment → Scitor → email provider → customer
Tip
Customers should reply using the Reply-To address on the ticket email, not the visible “From” address. See I replied to a ticket email but nothing appeared on the issue.
Each repository gets a unique email address like abc123@parse.scitor.io. Emails sent to this address are processed and converted into GitHub Issues or Discussions.
Setting up email forwarding
Google Workspace (Gmail)
- Open Gmail settings → Forwarding
- Click Add a forwarding address
- Enter your Scitor email address (e.g.
abc123@parse.scitor.io) - Click Proceed → Google sends a confirmation email to your Scitor address
- The confirmation email appears in your repository as a new issue — open it and click the confirmation link (or copy the code into Gmail)
- Select Forward a copy of incoming mail to and choose your Scitor address
- Choose what to do with the Gmail copy (recommended: keep Gmail’s copy in the Inbox so you have a backup)
- Click Save Changes
Forwarding specific addresses only
If you only want to forward emails sent to support@yourcompany.com (not all inbox mail), use a Gmail filter instead: go to Filters and Blocked Addresses → Create a new filter → set the To field to your support address → Forward it to your Scitor email.
Microsoft 365 / Outlook
Option A — Mailbox forwarding (simplest):
- Open the Microsoft 365 admin center
- Go to Users → Active users → select the support mailbox
- Click Mail → Email forwarding
- Enable Forward all email sent to this mailbox
- Enter your Scitor email address
- Check Keep a copy of forwarded email (recommended)
- Click Save
Option B — Mail flow rule (more control):
- Open the Exchange admin center
- Go to Mail flow → Rules → Add a rule → Create a new rule
- Name the rule (e.g. “Forward to Scitor”)
- Under Apply this rule if, select The recipient is → choose your support mailbox
- Under Do the following, select Redirect the message to → enter your Scitor email address
- Click Save
Fastmail
- Open Fastmail Settings → Rules
- Click New rule
- Set the condition: To/CC → contains → your support address (e.g.
support@yourcompany.com) - Under Then, select Forward to and enter your Scitor email address
- Optionally check Continue processing other rules if you want Fastmail to also file the email
- Click Save
Tip
Fastmail can also forward all mail for an entire domain. Go to Settings → Domains → select your domain → Set up forwarding and add your Scitor email address.
Zoho Mail
- Open Zoho Mail settings → Forwarding and POP/IMAP
- Click Add email address under the Forwarding section
- Enter your Scitor email address and click Verify
- The verification email appears in your repository as a new issue — use the link or code in it to confirm
- Once verified, select the address and choose whether to forward all email or only specific email
- Click Save
For filtering specific addresses, go to Settings → Filters and create a rule that matches your support address, then set the action to Forward to your Scitor email.
Proton Mail
- Open Proton Mail Settings and go to the email forwarding section (guide)
- Add a forwarding rule with your Scitor email address as the destination
- Click Send confirmation email
- The forwarding invitation appears in your repository as a new issue — open it and follow the link to accept
- Once accepted, forwarding is active
Other providers
Most email providers support forwarding. Look for any of these in your provider’s admin panel or settings:
- “Forwarding rules” or “Email forwarding”
- “Mail routing” or “Mail flow rules”
- “Filters” with a “Forward to” action
The key requirement: forward incoming email to your Scitor email address (shown at the top of your repository’s Scitor settings). Scitor handles everything from there.
Confirmation emails
Many providers send a confirmation email to the forwarding address before they start forwarding. It arrives in your repository as a new issue (labelled auto-generated when the provider marks it as automated, even if you’ve set inbound.auto_generated: drop), so you can open it and click the confirmation link. Close the issue once forwarding is confirmed. If the confirmation doesn’t show up within a few minutes, contact us and we’ll retrieve it for you.
Custom sender address
By default, outbound emails are sent from no-reply@mail.scitor.io. You can customize this with the /set-from-address command:
/set-from-address support@yourcompany.com "Your Company Support"
Domain verification required
To use a custom sender address with your own domain, you need to authenticate the domain first via /authenticate-domain. Without authentication, you can only use @mail.scitor.io addresses.
See the Custom Email Domain guide for the full setup — it’s a few DNS records and takes minutes. You do not need a separate email delivery service account; Scitor handles sending for you.
Reply threading
Scitor automatically threads email conversations so everything stays connected:
- New email → Creates a new Issue or Discussion
- Customer replies → Added as a comment to the existing Issue or Discussion
- You reply with
/send→ Sent as email, customer can reply back
When the customer hits “Reply” in their email client, their response is automatically linked to the right issue — keeping the full conversation in one place.
Attachments
Scitor handles email attachments automatically:
- Attachments are uploaded and linked in the issue body
- Inline images (embedded in HTML) are preserved
- File size limits follow your email provider’s limits (typically 25MB per email)
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