Billing & Plans
Scitor offers three plans: Free, Pro, and Enterprise. Manage your subscription entirely from GitHub using slash commands — no dashboard needed.
How to buy Scitor
You don’t buy Scitor through a sales call or a checkout page — you install it. Getting started costs nothing:
- Install the app from the GitHub Marketplace on the repository where you want to handle support. The Free plan has no time limit and needs no credit card.
- When you want Pro or Enterprise features, purchase the upgrade with the
/upgradecommand on any issue, or subscribe directly from the GitHub Marketplace listing. Payment is handled by GitHub (or Stripe, if you prefer) and appears on your existing GitHub invoice. - You can change or cancel the subscription at any time with the
/billingcommand — no contracts, billed monthly.
Plans
Free — $0/month
Everything you need to run customer support from GitHub:
- Unlimited inbound emails
- 100 outbound emails per month
- GitHub Issues & Discussions integration
- Slash commands (
/send,/block-sender, etc.) - Embeddable web form widget
- Spam detection & sender blocking
- Attachment handling
- Monthly activity reports
Pro — $9/month
All Free features, plus:
- 500 outbound emails per month
- AI-powered triage — sentiment detection, category classification, and auto-generated summaries
- Knowledge base — write Markdown docs, auto-deploy as a hosted website
- Custom domain for your docs site (e.g.
support.yourco.com) - Custom sender domain — send emails from your own domain
- Priority support
Enterprise — $19/month
All Pro features, plus:
- Unlimited outbound emails
- Contact database — auto-created from inbound emails
- Customer history on every ticket
- Tags, notes & company tracking
- VIP domain detection
/customercommands for CRM management- Priority support
Plan Comparison
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Inbound emails → Issues/Discussions | ✅ Unlimited | ✅ Unlimited | ✅ Unlimited |
Outbound emails (/send) |
100/month | 500/month | Unlimited |
| AI analysis (sentiment, category, summary) | ❌ | ✅ | ✅ |
| Knowledge base & docs site | ❌ | ✅ | ✅ |
| Custom sender domain | ❌ | ✅ | ✅ |
| Contact database & CRM | ❌ | ❌ | ✅ |
| Customer history on tickets | ❌ | ❌ | ✅ |
| VIP domain detection | ❌ | ❌ | ✅ |
| Spam detection & sender blocking | ✅ | ✅ | ✅ |
| Web forms | ✅ | ✅ | ✅ |
| Slash commands | ✅ | ✅ | ✅ |
| Monthly reports | ✅ | ✅ | ✅ |
Billing Commands
Use these commands on any Issue or Discussion in a repository with Scitor installed:
| Command | Description |
|---|---|
/upgrade |
Get a link to upgrade to Pro |
/billing |
View your current plan and manage your subscription |
/cancel |
Get a link to cancel your Pro subscription |
Upgrading to Pro
- Comment
/upgradeon any Issue - Scitor replies with a secure Stripe checkout link
- Complete payment on Stripe
- Your account is upgraded immediately
/upgrade
Tip: You can also upgrade via the GitHub Marketplace.
Viewing Your Plan
Comment /billing to see your current plan, outbound email limit, and billing provider. If you’re on Pro via Stripe, you’ll get a link to manage your subscription, update your payment method, and view invoices.
/billing
Cancelling Pro
- Comment
/cancelon any Issue - Follow the link to the Stripe billing portal
- Confirm cancellation
After cancellation:
- You’ll be downgraded to the Free plan
- Your knowledge base site and custom domain will be removed
- All other features continue working within Free plan limits
- You can re-upgrade at any time with
/upgrade
Billing Providers
Scitor supports two billing providers:
- Stripe — available via
/upgrade - GitHub Marketplace — available at github.com/marketplace/scitor-customerops
If you subscribed through one provider, manage your subscription there. The /billing command shows which provider handles your subscription.
Frequently asked questions
Is there a free trial?
No. The Free plan has no time limit and needs no credit card — you can run it indefinitely. When you need Pro or Enterprise features, upgrade at any time with /upgrade. There’s no trial period for paid plans.
Is there annual billing?
Not currently. All paid plans are billed monthly. There’s no prepay or annual discount option.
Are there discounts for non-profits or startups?
Not at this time. The Free plan covers the core support workflow with no cost.
What happens when I hit a plan limit?
Limits are enforced as hard stops, not overages:
- Outbound email limit reached —
/sendreturns an error and no email is sent. The limit resets at the start of the next calendar month. Use/billingto check your current usage. - Knowledge base features on Free — Features like the docs site and AI triage are simply unavailable; they don’t silently degrade.
Upgrade to the next plan to restore access. See Limits & Quotas for the full list of per-plan limits.
What happens to my data if I downgrade or cancel?
When you downgrade from Pro or Enterprise to Free:
- Your knowledge base site and custom domain are taken offline
- Your GitHub Issues and history remain completely intact — nothing in GitHub is deleted
- Outbound email limit drops to 100/month
- AI triage labels already on issues stay; no new issues are labelled
You can re-upgrade at any time with /upgrade and your settings will be restored.
Can I move my subscription to a different repository?
Subscriptions are linked to a GitHub organisation or account, not a specific repository. If you install Scitor on a new repository under the same account, the plan applies there automatically. Contact support@scitor.io if you need to transfer a subscription to a different account.
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