Reports & Analytics
Scitor tracks daily metrics for your support repository and can generate visual reports to help you understand support volume and trends.
Tracked metrics
| Metric | Description |
|---|---|
| Inbound emails | Emails received and converted to issues/discussions |
| Outbound emails | Replies sent via /send and /sendall |
| Form submissions | Web form submissions received |
Metrics are tracked daily and aggregated by month.
Generating a report
Use the /generate-report command in any issue or discussion:
/generate-report
This generates a visual chart for the current month showing daily activity.
Specify a different month
/generate-report january
/generate-report 3
You can use month names (full or abbreviated) or numbers (1-12).
Report format
Reports are rendered as a Mermaid gantt chart directly in the GitHub comment, showing day-by-day activity bars for each metric type. This gives you a quick visual overview of:
- Volume trends — Are support requests increasing or decreasing?
- Response patterns — How many outbound emails are you sending?
- Channel mix — What’s the split between email and form submissions?
Outbound limit tracking
Your monthly outbound email count is tracked automatically. When you approach your plan limit (100 for Free, 500 for Pro), the /send command will alert you. The counter resets on the 1st of each month.
Tip
Generate a report at the end of each month to review your team’s support activity. Share the report in a team channel to keep everyone aligned on support volume.
SLA compliance (Pro plan)
When SLA tracking is enabled, reports also include:
- First response SLA compliance — Percentage of tickets where the first response was within target
- Resolution SLA compliance — Percentage of tickets resolved within target
- Average first response time — Mean time to first reply
- Total tickets tracked and tickets resolved for the month