Billing & Plans

Scitor offers two plans: Free and Pro. Manage your subscription entirely from GitHub using slash commands — no dashboard needed.

Plans

Free — $0/month

Everything you need to run customer support from GitHub:

Unlimited inbound emails
100 outbound emails per month
GitHub Issues & Discussions integration
Slash commands (/send, /block-sender, etc.)
Embeddable web form widget
Spam detection & sender blocking
Attachment handling
Monthly activity reports

Pro — $9/month

All Free features, plus:

500 outbound emails per month
AI-powered triage — sentiment detection, category classification, and auto-generated summaries
Knowledge base — write Markdown docs, auto-deploy as a hosted website
Custom domain for your docs site (e.g. support.yourco.com)
Custom sender domain — send emails from your own domain
Priority support

Billing Commands

Use these commands on any Issue or Discussion in a repository with Scitor installed:

Command	Description
`/upgrade`	Get a link to upgrade to Pro
`/billing`	View your current plan and manage your subscription
`/cancel`	Get a link to cancel your Pro subscription

Upgrading to Pro

Comment /upgrade on any Issue
Scitor replies with a secure Stripe checkout link
Complete payment on Stripe
Your account is upgraded immediately

/upgrade

Tip: You can also upgrade via the GitHub Marketplace when available.

Viewing Your Plan

Comment /billing to see your current plan, outbound email limit, and billing provider. If you’re on Pro via Stripe, you’ll get a link to manage your subscription, update your payment method, and view invoices.

/billing

Cancelling Pro

Comment /cancel on any Issue
Follow the link to the Stripe billing portal
Confirm cancellation

After cancellation:

You’ll be downgraded to the Free plan
Your knowledge base site and custom domain will be removed
All other features continue working within Free plan limits
You can re-upgrade at any time with /upgrade

Billing Providers

Scitor supports two billing providers:

Stripe — available now via /upgrade
GitHub Marketplace — coming soon

If you subscribed through one provider, manage your subscription there. The /billing command shows which provider handles your subscription.